Welcome to Online Sports Store. These Terms & Conditions explain the terms that apply when you use our website and purchase products from us.
By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.
Online Sports Store operates the website https://onlinesportsstore.co.uk.
For any questions regarding your order, cancellation, returns or complaints, please contact us at:
Email: se*****@******************co.uk
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you will receive an email confirming receipt of your order. This confirmation does not necessarily mean that your order has been accepted.
A contract between you and Online Sports Store will be formed when we confirm that your order has been accepted and the products have been dispatched, unless we notify you otherwise.
You are responsible for ensuring that all information provided when placing your order, including your name, delivery address, email address and contact details, is accurate.
We reserve the right to refuse or cancel an order where there is a genuine reason, including stock availability, pricing errors, suspected fraudulent activity or payment issues. Where an order is cancelled after payment has been taken, the appropriate refund will be issued.
We make reasonable efforts to ensure that product information, descriptions, images and stock availability shown on our website are accurate.
However, stock levels may change and an item may become unavailable after an order has been placed.
If a product becomes unavailable, we will contact you where appropriate and may offer an alternative product or provide a refund for the unavailable item.
All prices are displayed in Pounds Sterling (£), unless otherwise stated.
Prices and applicable delivery charges are shown before you complete your purchase.
Where applicable, UK VAT is included in the displayed price.
We reserve the right to correct genuine pricing, typographical or technical errors. If an obvious pricing error affects an order, we may contact you before processing the order and provide you with the option to confirm the order at the correct price or receive a refund.
Promotional codes and discounts are subject to their individual terms and conditions. Unless stated otherwise, promotional offers cannot be combined with other promotions.
We aim to dispatch orders as quickly as reasonably possible and within the delivery timeframe stated at checkout or on the relevant delivery information page.
Delivery charges and available delivery options will be displayed before you complete your purchase.
If an item is temporarily unavailable, we will make reasonable efforts to notify you and provide an updated delivery timeframe.
Where delivery is delayed significantly or goods cannot be supplied within the applicable legal timeframe, you may have rights to cancel your order and receive a refund in accordance with applicable consumer law.
Free delivery on orders over £50
Use code SPORT50 at checkout
If you provide a mobile telephone number, this may be shared with our delivery carrier where necessary to provide delivery updates.
Responsibility for the goods will normally pass to you when the goods are delivered to you or to a person identified by you to receive them, unless applicable law provides otherwise.
Ownership of the goods will pass to you once we have received full payment for the goods.
If you are a consumer purchasing goods online, you generally have a legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
If your order contains multiple goods delivered separately, the cancellation period may begin after receipt of the last goods forming part of the order.
To exercise your cancellation right, please contact us clearly in writing by email at:
se*****@******************co.uk
You may use your own wording to notify us that you wish to cancel. Where applicable, we can also provide a standard cancellation form.
If you cancel your order under your statutory cancellation rights, you must return the goods to us within 14 days after notifying us of your cancellation, unless we have agreed to collect them.
You are responsible for taking reasonable care of the goods while they are in your possession.
You may be responsible for the direct cost of returning the goods where permitted by law and where we informed you of this before purchase.
Goods should be returned in an appropriate condition, allowing for reasonable handling necessary to inspect the goods as you would in a shop.
Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, we may be entitled to make an appropriate deduction from the refund where permitted by law.
When you validly cancel an order, we will provide a refund in accordance with applicable consumer law.
Where applicable, the refund will include the cost of standard delivery paid by you. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.
We may delay the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by law.
Refunds will normally be made using the original payment method.
Your statutory consumer rights are not affected by these Terms & Conditions.
If goods are faulty, damaged, incorrect, not as described or do not meet the required legal standards, please contact us as soon as possible at:
se*****@******************co.uk
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Nothing in these Terms & Conditions limits or excludes any legal rights that cannot lawfully be excluded.
For information about our returns procedure, please contact our customer service team at:
se*****@******************co.uk
Please provide your order number and details of the product you wish to return.
Certain products may be subject to legal exceptions to cancellation or return rights, including products made to your specifications or clearly personalised products, where applicable.
We aim to deal with all customer complaints fairly, professionally and as quickly as reasonably possible.
If you have a complaint about an order, product or service, please contact:
se*****@******************co.uk
Please include your order number and a clear description of the issue.
We will review your complaint and aim to respond as soon as reasonably possible.
Some products may be covered by a manufacturer’s warranty or guarantee.
Where applicable, details of the relevant warranty or guarantee will be provided with the product or by the manufacturer.
Any manufacturer’s warranty or guarantee is in addition to, and does not replace, your statutory consumer rights.
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, we do not guarantee that the website, product descriptions, images, prices or other information will always be completely free from errors or omissions.
We may update, change or remove website content where reasonably necessary.
Unless otherwise stated, the content of this website, including text, graphics, logos, images and other materials, is owned by or licensed to Online Sports Store.
You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate permission, except where permitted by law.
All trademarks and brand names remain the property of their respective owners.
You agree to use our website lawfully and responsibly.
You must not attempt to interfere with the operation or security of the website, introduce malicious software, gain unauthorised access to systems or use the website for fraudulent or unlawful purposes.
Promotional codes, discounts and special offers are subject to the specific terms stated with each promotion.
We reserve the right to withdraw or amend a promotional offer where reasonably necessary, subject to applicable law and any rights already established by a completed purchase.
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, war, government restrictions, industrial disputes, transport disruption, power failures or major technical failures.
This does not affect your statutory consumer rights.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms & Conditions affects your statutory rights as a consumer or our legal responsibility for matters that cannot legally be excluded or limited.
Our use of your personal information is explained in our Privacy Policy.
By placing an order, you acknowledge that your information will be processed in accordance with our Privacy Policy and applicable data protection law.
We may update these Terms & Conditions from time to time to reflect changes to our services, website, legal requirements or business practices.
The Terms applicable to your order will generally be the version in force at the time you place your order, unless a change is required by law.
These Terms & Conditions are governed by the applicable laws of the relevant UK jurisdiction.
If you are a consumer, you will also have the benefit of any mandatory consumer protection rights available to you under the law applicable to your circumstances.
These Terms & Conditions, together with the information provided on our website and the details of your order, form the basis of the agreement between you and Online Sports Store, subject to your statutory consumer rights.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If you have any questions about these Terms & Conditions, your order, cancellation, returns or complaints, please contact us:
Email: se*****@******************co.uk
Website: https://onlinesportsstore.co.uk/