If you change your mind or order the wrong size, you can request a return within 14 days of receiving your goods. Items must be returned unused, unworn and in their original condition, with all original tags and packaging intact.
Once the returned item has been received and inspected, we will process the applicable refund. Original delivery charges are non-refundable unless required by applicable law.
If you have ordered an item that does not fit, we are happy to offer an exchange where the requested size or replacement item is available. Please contact us before returning the item at se*****@******************co.uk.
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at se*****@******************co.uk.
Depending on the circumstances, we may offer a replacement, repair or refund in accordance with your consumer rights. In some cases, we may need to arrange a manufacturer’s inspection to establish the nature of the fault.
Manufacturer warranties may also apply to eligible products during the relevant warranty period.
If you need to cancel your order, please contact us as soon as possible by telephone on 0151 356 3254 or email se*****@******************co.uk.
As we aim to process and dispatch orders quickly, we cannot guarantee that a cancellation request can be made before the order has been dispatched. If the order has already been dispatched, you may need to follow our returns procedure.
If you are unhappy with your purchase, please contact us and we will do our best to resolve the issue.
Any cancellation, return, refund or exchange will be handled in accordance with our returns policy and your applicable consumer rights.
Nothing in this Returns Policy affects your statutory rights under applicable consumer protection law.
If you receive goods that are faulty, damaged, not as described or otherwise do not meet your legal rights, please contact us so that we can help resolve the issue.
All items have a 7 day money back Guarantee. However, if you are dissatisfied with your item, please let us know so that we can endeavour to rectify the situation.
Online Sports Store
C/o Holly Cottage
Preston Road
Charnock Richard
Lancashire
PR7 5LH.